Privacy and Cookie Policy

The Privacy and Cookie Policy applies to anyone who is considered to be a User and to the entire website, including all its subpages.

The User is any legal or natural person who uses or visits the www.alpinehomesteadebled.com website (hereinafter: the User).

The Customer is any legal or natural person who, in accordance with the General Terms and Conditions used by the www.alpinehomesteadebled.com website, concludes one of the contracts (hereinafter: the Customer).

By using the website, the User agrees with the website’s Privacy and Cookie Policy. By continuing to use the website, the User agrees with any amendments to the website.

I. Personal Data Protection

Plantea d.o.o. respects your privacy and will use your personal data solely for the purposes stated. Your personal data will be carefully protected in accordance with the law governing personal data protection (Regulation (EU) 2016/679 (GDPR) and Personal Data Protection Act – ZVOP-1), the website’s Privacy and Cookie Policy and the internal rules set out by our Institute.

1. Personal Data Controller

The controller of personal data processed in accordance with the Privacy Policy and the internal act is Plantea d.o.o., Cesta Gorenjskega odreda 16, 4260 Bled.

2. Data Protection Officer

The Data Protection Officer at Plantea d.o.o. is Borut Kelih, who can be contacted by email info@alpinehomesteadbled.com.

3. Personal Data Processor

Plantea d.o.o.’s contracted Personal Data Processor is the company Innovatif d.o.o., Poljanski nasip 6, 1000 Ljubljana. The Personal Data Controller and Processor have defined their relationship and obligations by means of a written contract.

4. Transfer of Personal Data to Third Parties or Third Countries.

Plantea d.o.o. does not transfer personal data to third parties or third countries.

The only exception to this is when e-newsletters are sent by means of the MailChimp online platform, where personal data is stored for the purposes of sending the e-news in question (first names, surnames, email addresses). MailChimp’s Terms of Use and its Privacy Policy guarantee compliance with the rules of the General Data Protection Regulation (Regulation (EU) 2016/679) and confirm that MailChimp has certified its agreement with the EU-U.S. Privacy Shield Framework. 

5. Personal Data Types and the Purpose of Personal Data Processing

Plantea d.o.o. processes individuals’ personal data on the basis of their consent or on the basis of a contract.

5.1.  Personal Data Processing on the Basis of Consent

The company Plantea d.o.o. collects and processes individuals’ personal data for the purposes of mailing e-news containing information about current offers, special customer benefits and other news related to the resort’s tourism- and food & beverage-related activities. The e-news in question is sent exclusively by email. 

For this purpose, the company Plantea d.o.o. collects and processes the following individuals’ personal data: first names, surnames, email addresses. 

5.2. Personal Data Processing on the Basis of a Contract 

Plantea d.o.o. collects and processes individuals’ personal data on the basis of an accommodation booking contract as defined in the General Terms and Conditions.

The personal data collected on this basis is necessary for the purposes of fulfilling the contractual obligation to provide the ordered service as part everything on offer at the resort and for after-sales activities, such as customer satisfaction queries. 

For this purpose, Plantea d.o.o. collects and processes the following individuals’ personal data: the first name, the surname, the email address, the street, the postal code, the city, the country. 

Plantea d.o.o. does not collect credit card numbers or any other credit card details provided by the buyer through the website. This sort of data is collected solely by credit card processing companies.

6. Personal Data Protection

To ensure the protection of personal data Plantea d.o.o. implements all the necessary legal, organisational and appropriate logistical-technical procedures and measures, either by itself through internal rules or through contracted partners. 

7. Personal Data Retention Period

Individuals' personal data that has been obtained on the basis of their consent can be processed and stored until its purpose has been fulfilled or until the individuals’ consent has been withdrawn.

8. Individuals’ Rights

In accordance with the applicable law governing personal data protection, individuals have the right to withdraw their given consent at any time, to request access to the data, rectification, restriction of personal data processing or erasure of personal data, data portability or the right to object by informing us about this in writing in a letter sent to Plantea d.o.o., Cesta Gorenjskega odreda 16, 4260 Bled, or by emailing info@alpinehomesteadbled.com. Individuals may also make a complaint concerning the processing of their personal data and address it to the above address.

Individuals may also lodge a complaint concerning the processing of their personal data directly with the competent supervisory authority, i.e. the Information Commissioner of the Republic of Slovenia.

9. Personal Data Protection Violations

In the event of personal data protection violations, Plantea d.o.o. will promptly implement all internal and external measures (technical, organisational) for the protection of individuals’ rights and interests. Each of the affected persons and the competent supervisory authority in the Republic of Slovenia will be informed about this.

II. Cookie Policy

Cookies are small text files used on the website to make the user experience more efficient.

By law, cookies may be stored on your device if they are strictly necessary for the website to work. For all other types of cookies, your consent is required. 

This website uses different types of cookies. Some cookies are used at the request of third parties appearing on our site. 

The following cookies are used to ensure that all the website functions are available:

Strictly necessary cookies are required as they make the website functional by allowing basic functions such as page navigation and access to secure website areas. Without these cookies, the website site is unable to work properly.

Statistics cookies are needed to track visits to the website in order to improve the user experience.

Marketing cookies collect information about your website visits anonymously. Their purpose is to display ads that are relevant and interesting to individual users.

An exact description and the expiry of each cookie is provided in the table below. 

Validity

The Privacy and Cookie Policy on the www.alpinehomesteadebled.com website will be amended and updated as needed. You will be informed about it accordingly.

The Policy is published on the www.alpinehomesteadebled.com website. It came into effect on 20 January 2020.